When it comes to dealing with difficult people in life, we often try to prepare for the worst and make a plan of attack. The common attitude is, “Oh no! I have a problem; how do I fix it?”
Handling troublesome colleagues in the workplace can have its own set of unique challenges – projects, people and processes can become affected, not to mention your own sense of well-being and job enjoyment.
Is it possible to have a “battle plan” for dealing with colleagues and create a beneficial outcome for all without turning the workplace into a war-zone? Thankfully, yes. With some simple tactics and a shift in perspective, you can turn the tables on difficult colleagues and have more ease among your business relationships.
Don’t doubt yourself or take it personally
A colleague going out of their way to fight you can be very disconcerting. When I first experienced it myself, I couldn’t figure out why it was happening. This person would be nice one moment, and nasty the next. I received accusations of being competitive, copying work, not being as good as I thought I was, or at other times being totally dismissed or ignored. I was confused, and my first thought was wondering what I’d done wrong and what I needed to do to fix it and make it okay.
Then I learned this “mantra”: it’s not personal. I’d been seeing myself as the cause of their actions, but I began to notice that it wasn’t about me at all, so it made sense that my efforts to appease this person weren’t working either. Another hot tip is this: people tend to accuse you of what they are doing, not what you are doing.
So, when I listened to the accusations from my co-worker with impartial ears, it gave me information about what was going on for them: I began to see it was them choosing to compete and feeling less capable at their job. They were attempting to invalidate me so that they could feel better about themselves.
When I stopped taking it personally or trying to see how I was the cause of the problem, I was able to be more aware of the situation as it really was and choose not to get caught up emotionally in their choices and insecurities.
Replace reaction, anger and upset with gratitude
In the face of another’s unkindness, it is easy to react with upset or anger and make judgments: people shouldn’t act this way in a professional situation; it’s wrong; if only they would stop, change, see things from your point of view. Rather than conclude, expect or hope that things should be different – what if you could dispense with all of that and have gratitude instead?
This may seem difficult at first, but every judgment about right or wrong that we make, whether we direct it at ourselves or another person, eliminates our sense of choices and makes us powerless. You can argue, “Well, we should be respectful of one another,” and yes of course, wouldn’t that be nice if everyone did that? But a more pragmatic attitude would be to acknowledge, “Okay, this is what this person is choosing at the moment. What else is possible and what choices do I have I haven’t considered?”
Gratitude and judgement cannot exist next to each other, so gratitude puts you back in charge, with a clearer head and ability to act beyond just reaction. What can you be grateful for about this person and the situation? If you did not view them as a problem, what contribution could they be? What advantages could this situation present you? Every problem has a possibility attached to it, if you are willing to take out the judgment and look for the “silver lining”.
Acknowledge what is different about you
Difficult colleagues are often the ones that have not created or accomplished what you have or do not have the same sense of joy, fun, ease in life and work that you do. They may be attracted to conflict with you precisely because you are different. It’s not the nicest thing to acknowledge, but many people look to the strong, different and unique ones to try and get them down. This may not make sense to you, because you are probably someone who becomes inspired by another person achieving greatness. Not everyone functions this way, and the ones who don’t desire for you to be successful will attempt to bring you down and keep you small, so they can stay comfortable.
If you are finding this hard to see what’s so different about you, maybe it’s time to ask yourself: what is the strength I have that I haven’t acknowledged? What is different about me that I have not been willing to see?
When I started to look closer at what I was that was different to those around me, I realized that I was a lot happier than most people, I had more fun than most people, and I enjoyed my job more than most people. I could find the benefit in every situation, and this was very annoying for my colleague! Recognizing that I was not wrong, just different, was a blessing because I was able to turn things around and instead of being upset, I could just be myself and laugh when others tried to make my life miserable.
Be creative, not combative
When you acknowledge someone’s agenda for making your life difficult, without judging it or feeling the need to fight it, they become quite predictable and easy to read. Be grateful for all the information they give you and use it to your advantage. This may sound manipulative and in truth – it is! Manipulate simply means “to handle in a skillful manner.” Ask, “What does this person need and how do they need to be handled in order to be willing to contribute to with ease?” For example, if you know they love praise from their manager, you could say, “Can you help? The boss was so grateful for you helping him last month.” If you are willing to be creative and deliver what they need to hear, without a point of view, you will be surprised at what can change.
You don’t have to go to war with problematic coworkers to improve things. If you end the battle within you – eliminate judgment, have gratitude, ask questions, be creative and most of all, have fun being you – you will begin to realize that nothing and no one can make you unhappy or stop you from living your life the way you desire.
After completing her social work studies in Vienna, Doris Schachenhofer worked with children, homeless people, delinquent teenagers and prisoners transitioning back into the real world. Today she travels the world teaching and supporting people to be more of themselves. Her Being You classes are delivered in both live and online settings. Follow Doris here and on Instagram.
Daniel Ross is part of the marketing team at 
